Ojai Skin Revision Policies

Cancellation Policy

The time you schedule is reserved for your exclusive use. When appointments are missed or cancelled without sufficient notice, we’re often unable to fill the vacancy, causing substantial financial impact to the business. No shows and last minute cancellations create not only revenue loss, but also a missed opportunity for another client to occupy that time slot.

Should you need to cancel or reschedule your appointment with us, we require 48 hours notice. Cancellations with less than 48 hours notice will result in a charge equal to 50% of the scheduled services. A missed appointment, i.e. “No Show”, will result in a charge equal to 100% of the scheduled services.  All cancellations must be made through Guest Services at 805-646-7600.

Group party (3 or more guests) cancellations must provide 7 days notice to cancel their reservations.  Cancellations with less than 7 days notice will result in a charge equal to 50% of the scheduled services.  Missed group appointments, i.e “No Shows”, will result in a charge equal to 100% of the scheduled services.

Late Arrivals

Failure to arrive on time for your appointment will result in its alteration and will lessen its effectiveness. Please ensure to arrive promptly as we do not extend service times or issue refunds for late arrivals. Arriving more than 15 minutes late may result in cancellation of your appointment and the application of a cancellation fee up to 100% of the service price. We recommend that you arrive 15 minutes before your scheduled appointment time.

Returns & Exchange

Product Refund/Exchange: It is our pleasure to provide you with a refund or exchange within 14 days of purchase if the product is accompanied by the original receipt and remains sealed, unopened and unused.

No Service Refunds: To ensure you receive the most favorable outcome, our professionals perform thorough consultations that require your participation and honest feedback. All service sales are final. Should your outcome not match your expectations please contact Guest Services.

Right to Refuse Service

For your safety, comfort and satisfaction, Ojai Skin Revision reserves the right to refuse service at our discretion when necessary. More than anything, we want to ensure you have a great experience at our spa and leave happy with the work we do. Please trust the judgement of our trained professionals.

Duty To Inform

Successful service execution requires your full disclosure on client intake forms and during all pre-service consultations. Ojai Skin Revision will not assume responsibility for any adverse reactions to services rendered when a guest has failed to inform us of contraindicating conditions.

Children

Ojai Skin Revision provides guests with a calm, relaxing atmosphere. It is not a safe or suitable environment for children. Guests must make childcare arrangements prior to visiting as children are not permitted in the spa. Guests who arrive with children will be required to reschedule as there are no exceptions to this policy.

Cell Phones

For the comfort of all guests, we ask that your cell phones be silenced or powered off upon arrival.